FOR OUR US CUSTOMERS:
Shipping to the USA: Due to the U.S. De Minimis Law, all parcels may face customs delays and import fees.
Shipping & Delivery Policy
At El Patito Towels & Bathrobes, we aim to make shipping simple and affordable for our customers worldwide. Here’s a complete overview of our shipping rates and delivery details:
🇦🇹 Austria – Domestic
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Free shipping on all orders, no minimum required.
🇩🇪 Germany
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Orders under €64 → Flat rate €7
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Orders €64 and above → Free shipping
🇭🇺 Hungary, Slovakia, Slovenia, Czech Republic
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Orders under €64 → Flat rate €7
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Orders €64 and above → Free shipping
🇬🇧 United Kingdom
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Orders under £64 → Flat rate £7
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Orders £64 and above → Free shipping
🌍 Rest of Europe
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Orders under €150 → Flat rate €10
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Orders €150 and above → Free shipping
🇺🇸 USA
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Orders under $250 USD → Flat rate $15
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Orders $250 USD and above → Free shipping
🇨🇦 Canada
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Orders under $250 CAD → Flat rate $25
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Orders $250 CAD and above → Free shipping
🌏 Rest of the World
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Orders under €200 → Flat rate €20
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Orders €200 and above → Free shipping
All orders are processed from our warehouse in Austria. Delivery times may vary depending on your location, local customs, and shipping carrier. We appreciate your patience!
Returns & exchanges:
We truly believe that you will enjoy your El Patito products but unlikely if you are unsatisfied with your purchase, please contact us at hello@elpatitotowels.com immediately and we will resolve the issue as quickly as possible.
Read our return and exchange policy:
- Returns and exchanges are accepted within 30 days of purchase date.
- Shipping charges are non-refundable.
- Items must be in unused and undamaged condition.
- You are responsible for return shipping costs.
We do not take responsibility for any products lost during the return shipping.
Can't find what you're looking for? You are more than welcome to get in touch with us!
